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BORROWER COMMUNICATIONS
Automate every borrower
touchpoint.
Orchestrate email, SMS, AI voice, WhatsApp, and letter outreach across the entire customer lifecycle — from onboarding to renewal.
Tennis handles every outreach moment across the borrower lifecycle. Build automated sequences for onboarding, payment reminders, delinquency outreach, and renewal campaigns — with personalization rules, compliance guardrails, and human handoff triggers built in. One platform replaces the patchwork of email tools, auto-dialers, and manual call lists your team relies on today.
CAPABILITIES
Key features.
Email & SMS Automation
Trigger personalized email and SMS sequences based on account events, due dates, and borrower behavior — without writing a single line of code.
AI Voice Outreach
Automated voice calls that handle payment reminders, confirmations, and routine borrower queries without agent involvement.
WhatsApp Workflows
Two-way WhatsApp messaging for borrowers who prefer it, with opt-in management, templated messages, and response routing built in.
Letter Generation
Auto-generate and mail physical letters for notices, demand letters, and compliance-required communications — fully templated.
Personalization Rules
Set conditions that personalize message content, timing, and channel based on product type, days past due, and borrower profile.
Human Handoff Triggers
Automatically escalate to a human agent when AI detects escalation signals, disputes, or borrower distress — with full context passed along.
90%
REDUCTION IN MANUAL OUTREACH
3×
FASTER BORROWER RESPONSE RATE
60%
OPEN RATE ON AI-PERSONALIZED EMAILS