Customer Story · Jeeves
Results
95%
Communications automated
Multi-country
Collections operations
Borrower communications
Context
Jeeves operates a global financial platform serving businesses across multiple markets. Managing collections across countries introduces complexity that goes far beyond simply sending payment reminders.
Different languages, account statuses, workflows, borrower responses, and escalation paths need to be coordinated while giving the Jeeves team visibility and control.
Jeeves
Industry
Financial Technology
Operations
Global
Use Case
AI Collections & Servicing
The Challenge
As Jeeves’ portfolio scaled, collections required increasingly complex coordination across accounts, markets, languages, and stages of delinquency.
The team needed a way to consistently execute borrower outreach and follow-ups without manually managing every interaction, while still maintaining control over exceptions and escalations.
Mexico
→
Spanish
→
Collections Workflow
Colombia
→
Spanish
→
Collections Workflow
Other Markets
→
Multiple
languages
→
Collections Workflow
Exceptions → Human Review
Escalated Accounts → Legal Workflow
Jeeves × Tennis
One servicing layer across the portfolio.
Jeeves uses Tennis to coordinate collections workflows across accounts while keeping its team in control of strategy, rules, exceptions, and escalations.
95%
of borrower communications automated
Less manual follow-up. More consistent execution.
Tennis handles repetitive borrower communication and workflow execution so the Jeeves team can focus its attention on accounts that require judgment, intervention, or escalation.
Multilingual Communication
Communicate with borrowers across markets without creating separate manual processes for every language.
Always-On Workflows
Accounts move through the appropriate collections workflows based on their status and account data.
Human Control
The Jeeves team remains involved where judgment or intervention is required.
Multiple Markets
↓
English
Spanish
Portuguese
↓
Tennis
↓
One Consistent Collections Operation
Global & Multilingual
Tennis helps Jeeves execute consistent collections workflows across markets while communicating with borrowers in the appropriate language.
Full Lifecycle
Automation doesn’t stop at the reminder.
When an account requires escalation, Tennis helps Jeeves move beyond routine borrower communication into structured recovery workflows, including support for legal demand letters.
Past Due
Reminders
Follow-ups
Promise to Pay
Escalation
Legal Demand
The Transformation
Before
—
Manual account review
—
Repeated borrower follow-up
—
Processes that need coordination across markets
—
Manual status checking
—
Manual escalation coordination
With Tennis
✓
Portfolio continuously monitored
✓
Collections workflows automatically executed
✓
Multilingual borrower communication
✓
Responses captured and acted on
✓
Human review for exceptions
✓
Structured legal escalation
Built Together
Jeeves and Tennis are building a collections operation designed for the complexity and scale of modern commercial finance.